South America
Brazil· ViçosaBrazil Implements New Regulations for Human Customer Service
New regulations in Brazil mandate companies to provide human customer service in digital and phone channels with specific response time requirements, effective today.
Background
Brazil has been actively addressing the balance between technological advancement and citizen welfare. Recent policy discussions and implementations reflect an ongoing effort to regulate digital services and ensure public access to essential human support, amidst broader debates on technology's role in society.
Quorum · collective opinions
New Regulations for Customer Service in Brazil
First report 11h agoLast update 11h ago1 takes 1
implementation of human customer serviceneutralShow 1 post
started 11h ago•Last update 11h ago
New regulations mandate that companies offer human support in customer service channels, setting standards for availability and response times.
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